POSITION REPORTS TO
Senior Director of Crisis Services
MANAGEMENT RESPONSIBILITY FOR
None
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ABOUT THE POSITION
The Helpline Coordinator?s role is to ensure 24/7 coverage on the helpline by responding to calls during their assigned shift. The Coordinator will provide emotional support to callers who contact us on 988 and Samaritans helpline through Samaritans? model of Befriending to assist the organization in fulfilling mission of serving those who are isolated, alone and suicidal through compassionate and non-judgmental listening.
KEY RESPONSIBILITIES
- Takes crisis calls from those who are seeking emotional support including those who may be at risk of suicide.
- Adheres to performance measures in attending to call volume.
- Responsible for submitting call reports after each call.
- Participates in staff meetings and supervision.
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