Customer Service Representative

 

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DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully engage children and families to ensure safety, strengthen families, and achieve permanency. DCS has field office locations located throughout the state of Arizona, with its central office located in Downtown Phoenix. DCS employs over 2,800 employees who share the common vision of ensuring children thrive in family environments free from abuse and neglect.

CUSTOMER SERVICE REPRESENTATIVE 1

Job Location:

3925 E. BROADWAY ROAD

PHOENIX, ARIZONA 850040

Posting Details:

Salary: $14.1488

Grade: 13

Closing Date: 7/19/2023

WHO ARE WE?

At the Arizona Department of Child Safety (“DCS”), we call ourselves "compassioneers" because everything we do is done with a compassionate heart. We work tirelessly to protect children, reunify families, ensure safe living environments and prevent unnecessary trauma. As an agency, we are proud to be a pillar of strength for our communities, and proud to do work each day that makes an impact on the world around us.

If you are ready to play a vital role in our agency and have a passion to support the work we do with children and families, DCS is the place for you.

Together we can make a difference through service!

WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE I DO?

A DCS Customer Service Representative I provides customer service to the public and entry-level support services to staff at an assigned field office. A day in the life of a Customer Service Representative I can look like:

• Interacting with internal and external customers
• Answering incoming phone calls
• Sorting and distributing incoming and outgoing mail
• Composing general correspondence.
  

WHAT KNOWLEDGE, SKILLS AND ABILITIES ARE HELPFUL

Knowledge of:
Computers and software (Microsoft Office Suite); mobile devices; digital calendars (Outlook) & video conferencing (Microsoft Teams); office procedures and terminology and managing files and records.
Skill in:
Establishing and maintaining interpersonal relationships; general clerical functions such as, data entry and filing; verbal and written communication; time management and multi-tasking; reading comprehension; composing correspondence and professionalism with the public.
Ability to:
Adapt to changing priorities; troubleshoot; take initiative and clearly communicate to diverse audiences.

SELECTIVE PREFERENCE:

One year of experience in customer service and/or professional office experience.

WHAT IS REQUIRED TO BE A CUSTOMER SERVICE REPRESENTATIVE I?

• High school diploma or GED
• Valid Arizona issued driver’s license.
• Level one Fingerprint Clearance card - Arizona.

Selected candidates must be able to pass a background investigation and DCS Central Registry check.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

THE STATE OF ARIZONA HAS EXCELLENT BENEFITS AND PERKS! WE OFFER:

As an employee of the Department of Child Safety you will be entitled to a comprehensive benefits package that can become effective as soon as two weeks after starting!
Benefits include:

• Paid sick leave.
• Paid vacation that includes ten (10) holidays per year.
• Competitive health and dental insurance plans.
• Life insurance and long-term disability insurance.

We also offer optional employee benefits that include:

• Vision coverage.
• Short-term disability insurance.
• Deferred compensation plans.
• Supplemental life insurance.
• Employee wellness plans

Bi-Lingual Stipend
DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam. Qualifying employees will receive a $500 annual stipend paid in equal increments.

If you’re good at what you do, you can work anywhere. If you’re the best at what you do, come work at DCS!

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Positions in this classification participate in the Arizona State Retirement System (ASRS).

Enrollment eligibility will become effective after 27 weeks of state employment.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-2903.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

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