Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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As part of the Global Business Consulting organization, Travel Program Management (TPM) practice line is one of the fastest growing organizations within that group, aiming to provide value by executing strategic and operational travel management on behalf of our customers.
This position of a Travel Program Specialist (TPS) within the TPM practice line will be responsible for providing extensive travel operational and stakeholder management through the following activities:
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Program optimization: finding new areas for potential improvements on service and savings with a strong interest on payment reconciliation, optimization programs, and travel program tools.- Innovation: Present and implement innovative solutions that support the customer’s overall business objectives.
- Employee engagement and education: Lead regional / local sessions to promote successful understanding of the program, supporting improved compliance, satisfaction, and / or costs savings through effective program use.
- Communication: Coordinate and lead communications, progress, consistencies, and best practices relative to the travel program management engagement.
- Execution: Be responsible for actions, targets and goals as outlined in the agreed-upon Statement of Work (SOW) and be able to provide regular and detailed communication on progress against performance targets.
- Satisfaction: Ensure customer satisfaction by acting as a focal point for relevant commodities to establish customer requirements and providing regular reports to applicable stakeholders.
The successful candidate will have:
- In-depth experience in business travel, experience in card/payment solutions a plus
- Understanding of travel data and overall travel related processes with ability to analyze spend and trends
- Excellent technical skills on travel related technology such as online booking systems and reporting tools
- Strong analytical skills, commitment to quality, adaptability, change management, self-motivation and team work skills required.
- Strong communication skills, both written and verbal
- Demonstrates personal excellence by showing personal determination and resilience and is optimistic in changing circumstances.
- Fluent in English, additional language skills are an advantage
- Must be able to demonstrate measurable results.
- Previous experience working in a global environment is a plus
- Highly organized and detail oriented
- Proficient in Excel, Word, PowerPoint and Microsoft Outlook
- Ability to manage multiple priorities and good time management skills
- Ability to manage up and set expectations to manage work flow and expected ETA’s
Location
The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- Wellbeing resources to support mental and emotional health for you and your immediate family.
- And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult
GBT Recruitment Privacy Statement
.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
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