Director, Client Services
Location: New York, New York
Description: Epiq Systems, Inc. is at the momment seeking for Director, Client Services right now, this vacancy will be ordered in New York. Further informations about this vacancy opportunity please give attention to these descriptions. Epiq Systems, Inc. (NASDAQ: EPIQ) provides an advanced offering of integrated technology-based products and services for litigation, fiduciary management and clai! ms administration applications. Our clients include corporations, attorneys, trustees and administrative professionals who require sophisticated case administration and document management capabilities, extensive subject matter expertise and a high service capacity when working on complex legal proceedings.
Epiq Systems employs 500 professionals nationwide in 9 locations. Since going public in 1997, we have focused successfully on a long-term strategy of profitable growth and strategic acquisitions. We have an exceptionally strong balance sheet. Forbes Magazine has placed us on its 200 Best Small Companies list and its Midas List of top 25 Technology Companies . We are also on Business 2.0 magazine's list of the 100 Fastest Growing Tech Companies , and on Fortune magazine's Small Business list of top 100 Fastest Growing Small Public Companies . Our eDiscovery Solutions practice is ranked in the Top 5 Electronic Discovery Service Providers for Corporations by the So! cha-Gelbmann survey.
Epiq Systems, Inc. and its affil! iated companies are Equal Opportunity Employers (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, marital or veteran status or any other category protected under applicable federal, state or local law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq Systems is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Epiq eDiscovery Solutions is recruiting for both our midtown New York City and Phoenix, Arizona locations for a Director, Client Services who will serve as the primary leader in executing the following: 1) successfully manage assigned client relationships, 2) project management oversight and coordination and 3) internal team leadership and development. The successful candidate must have the team leadership and p! rofessional background in the electronic discovery industry to successfully manage a team of multiple Project Managers and Senior Project Managers in a fast-paced environment.
Essential Job Responsibilities
Serves as a high-level liaison with key client representatives with the goal of owning the total service delivery relationship.
The Client Services Director ensures overall satisfaction through the coordination and execution of all client deliverables.
Works with clients to establish best practices which meet client needs and address any prioritization issues that may arise across projects.
Provides managerial and strategic guidance to the development of Epiq's best practices for Client Services as well as cross-functionally with eDiscovery business units.
Provide substantive oversight to client-specific projects, managed on a day-to-day basis by project managers.
Creates project forecasts and work schedules ! to be implemented by project managers.
Ensures that client and! project requirements are being met by meeting on a regular basis with project teams.
Ensures that new team members are appropriately on-boarded and briefed on project requirements.
Consistently delivers proactive communication with clients and serves as point of escalation when necessary.
Provides team leadership to professionally develop and motivate staff members and allows them to assume additional responsibilities and growth opportunities within the organization.
Instills confidence with the client and serves as the public face of Epiq’s high-quality service delivery offering.
Manages and reports to clients on budget and financial status.
Job Requirements :
Required Qualifications & Characteristics
A deep understanding of eDiscovery and the litigation support industry which is typically a result of at least 7 years in management positions with law firms, corporate legal departments or eDiscover! y service providers.
Proven leadership and staff development skills which help to motivate staff members and provide professional growth allowing them to assume additional responsibilities.
Demonstrated success in the management of multiple simultaneous projects.
Oral and written communication skills which provide a strong and confident executive presence.
Excellent client relationship skills which include the able to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements.
A solid understanding of database design and management, data processing activities and legal document review requirements.
Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; direct multiple project teams serving numerous clients while ensuring the completion of all! work; oversee development of project plans; balance overall client req! uirements; and review financial and billing information in a timely manner to ensure deadlines are consistently met.
We are seeking a superior candidate for this unique role. As a result, we require the following background in candidates selected for this opportunity:
A Juris Doctorate (JD) degree, Masters of Business Administration (MBA) or similar advanced business or technology degree;
A minimum of five years consulting, litigation support or paralegal experience in a top-tier law firm or consulting firm;
Project client service and team leadership experience with an e-Discovery professional services firm.
Characteristics of a successful leader at Epiq Systems includes the following:
An inspirational and personalized leadership style;
A polished and sophisticated presence which is effective at in-person client meetings;
Structured and precise with a results-oriented approach to business;
Pers! onal buy-in to Epiq’s cultural values with a passion for associates, customers, and products;
Known to be approachable;
Acknowledges and gives credit and thanks to others;
Demonstrates full commitment and offers tactical strength through regular oversight;
Strategic strength through consistent execution, speed, decisiveness, and risk taking;
Focused, sophisticated presence;
Consensus builder, collaborative, flexible thinking and agile; and
Brevity, informal, and to-the-point.
About Our Work Environment
Work is fast-paced and performed in an office environment with extensive contact with clients and associates. The industry we serve demands the highest level of confidentiality and professionalism in safeguarding client and project information. Highly effective associates thrive on being in an environment that rewards the following critical success factors: Adaptability: Appropriately reacting ! to changing situations without a loss of effectiveness and enthusiasm f! or strategic initiatives and corporate goals. Analysis: Identifying problems and causes or analyzing how processes and procedures could be improved, collecting relevant information and identifying possible solutions. Attention to Detail: Appropriately completing all of the individual tasks accurately or according to workflow/process guidelines with an emphasis on reaching or exceeding quality standards. Development of Others: Providing the means for others to grow and develop personally and professionally within and across departments. Energy: Maintaining a fast, active pace in the normal course of a day. Flexibility: Going into situations without preconceived notions with a willingness to assess various options in order to determine a course of action. Integrity: Strict adherence to job-related standards, values or norms. Team Player: Functioning as an active member of a group while maintaining focus on your individual contributions and responsibilities.
Offer ! Relocation :
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This vacancy starts available on: Thu, 28 Mar 2013 09:28:28 GMT
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