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Who We Are:
At Easy Health, we're here to make healthcare better for everyone, especially for our seniors. We started as an insurance agency that was easy to work with. Now we're doing so much more. We focus on our members, educating them about their benefits and making sure they get the care they need easily.
We're making a difference in the Medicare market, which serves millions of seniors and people with disabilities. Using technology in a simple and smart way, we're improving healthcare experiences and options for these individuals.
Who We Need:
We need Bilingual Spanish-speaking Patient Connection Specialists to be a part of our team. In this role, you'll mainly be making outbound calls but also handling some inbound ones. You'll report to our Manager, Contact Center Operations. The job is fully remote and based in San Antonio, Texas.
Remember: All candidates must speak Spanish and English fluently.
Job Details:
- Type: Full-Time
- Schedule: Monday – Friday
- Pay: Hourly pay starts at $18/hour. With our performance-based bonus plan, you can earn up to $22/hour as long as you make the required amount of calls and are coachable.
Benefits:
We offer Medical, Dental, Vision and much more!
What You'll Do:
Your main job will be to make outbound calls, but you will also answer some inbound calls. Your goal is to handle all calls efficiently. You'll be scheduling appointments for our members, reminding them about upcoming appointments, and providing them with needed instructions. You'll also build trustful relationships with members, caregivers, clinical staff, and vendors.
Who You Are:
- Bilingual (Spanish/English) (Required)
- You can write and speak fluently in both English and Spanish (Required)
- You have a high school diploma or GED (Required)
- You have healthcare experience (Preferred)
- You have call center and customer service experience (Required)
- You have worked in a medical office or healthcare environment, specifically in appointment scheduling and managing patient calls (Preferred)
Reasons to Join Us:
Easy Health is a special place to work. We value people who are bold, ambitious, clever, and care about our customers. We're a global community, and we're growing together.
If you enjoy a good challenge, solving problems, and want to be part of a fast-growing healthtech startup, Easy Health is the place for you! We give you the tools and freedom you need to do your best work.
By joining Easy Health now, you'll have many opportunities to grow with us. We respect and value all of our employees. We believe in diversity and welcome applications from everyone.
