Atlas, Program Coordinator
DEPARTMENT
DIRECT REPORT(S)
Atlas
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TRAVEL REQUIRED
LOCATION
Up to 10%
Remote – East Coast, preferred
TERM
SALARY
6 months with the possibility of becoming permanent
Hourly, $20-$23
ABOUT SHATTERPROOF
Shatterproof was founded in 2013 to fill the gap for a well-funded, national, coordinated effort to reverse the course of the addiction health crisis, with the singular goal of ending the devastation addiction is causing our families. We know there are science-based solutions that can prevent and treat this disease, and we are committed to what research has proven to be effective. We have identified three priority pillars: transforming addiction treatment, ending addiction stigma, and educating and empowering communities.
Transforming Addiction Treatment: Shatterproof is transforming the U.S. healthcare system for the more than 40 million Americans living with a substance use disorder (SUD). Like anyone suffering from a disease, those with this disease deserve access to treatment that is based on science, complemented by a supportive recovery community, both free of shame and stigma. Removing barriers to lifesaving treatment is a core mission focus of Shatterproof.
Ending Addiction Stigma: Shatterproof’s National Stigma Initiative replicates the success of other transformational social movements—such as HIV/AIDS activism, cancer awareness, and marriage equality—in catalyzing the change needed to create a more tolerant, more compassionate, and healthier future. We are committed to creating solutions that are adept at changing attitudes and behaviors and ultimately closing SUD treatment gaps and health inequities for historically disadvantaged populations who experience compounded discrimination and bias.
Supporting and Empowering Communities: Shatterproof is committed to educating and empowering our families and communities nationwide by providing supportive and evidence-based resources related to prevention, treatment and recovery from addiction.
You can learn more in our 2021/2022 Return on Investment Report here.
ABOUT THE PLATFORM
ATLAS® is the first and only web-based platform that allows the public searching for high-quality addiction treatment to locate and compare facilities, including trustworthy, standardized quality data on the services available, and feedback on the services reported by other patients. Atlas helps the public navigate to better quality care and supports providers in quality improvement.
The core mission of Shatterproof is to reverse the addiction crisis in the United States and to serve patients and families. Atlas fulfills Shatterproof’s goal of leveraging quality measures to increase transparency in and encourage improvements to addiction treatment. It is based upon Shatterproof’s National Principles of Care©.
Atlas collects facility-level data from multiple, validated sources. Data from these sources is displayed in publicly facing dashboards that allow for easy comparison between facilities. Moreover, ATLAS promotes quality improvement by offering password-protected portals for facilities, payers, and states to view and use the data to drive quality improvement and innovation.
ATLAS is currently live in eleven states (DE, LA, MA, NC, NY, WV, CA, FL, NJ, OK, PA) with WI launching end of June 2023. These 12 states represent 43.5% of the population in the United States, and Atlas is in conversations with additional states as well. Shatterproof works closely with many addiction treatment stakeholders, including states health departments, provider and medical organizations, payers, and recovery advocates, to ensure successful and collaborative implementation.
Atlas is an initiative overseen by a cross-functional team, composed of operational, research, and stakeholder engagement staff, who work in NYC or remotely. Preference will be given to candidates in a major metropolitan area with access to a major airport.
THE ROLE
Reporting to the Senior Manager of Program Coordinators, the Program Coordinator I will provide administrative support to the Atlas team for the sustaining of Atlas in current states and the development and implementation of Atlas expansion. Responsibilities include coordinating the delivery of state and provider engagement events, refining communications collateral (e.g., slide decks, handouts, brochures, etc.), fielding provider questions, and supporting Atlas operations. This role includes administrative tasks such as scheduling, managing agendas and meeting minutes, and event planning as well as gathering and maintaining both qualitative and quantitative project information, and building excel spreadsheets and Airtables.
This position is based remotely in the United States although your work may require a small percentage of travel (up to 10%) to other locations to represent Atlas. It will be for a 6-month contract to begin, with the possibility of becoming permanent.
DUTIES AND RESPONSIBILITIES
- Provide administrative support to the Atlas Team for key state engagement initiatives, including the National Addiction Treatment Quality Committee (NATQC) and the Continuous Quality Improvement (CQI) Learning Series and various internal and external meetings.
- Manage complex schedules to coordinate meetings with internal and external stakeholders.
- Research and outreach providers and facilities to validate contact information.
- Provide administrative support to stakeholders in completing key documents for Atlas platform.
- Build and maintain project documents, such as excel spreadsheets or Airtable project materials for state engagement related to Atlas, including detailed tracking of internal Shatterproof tasks; provide weekly updates to team members.
- Ordering and organization of collateral for directors, development of outreach email templates, attendance at state specific meetings/stakeholder calls to note take and run Zoom technology, creating Zoom meetings and registration, and formatting presentations (PowerPoint).
- Administer quality customer service to internal and external queries regarding the work of Atlas.
- Represent Atlas onsite at various events including, but not limited to, conferences, walks, provider, and facility outreach visits.
- Conduct note taking and minute taking for all internal meetings.
- As a remote company team members are expected to participate in meetings via video for all external meetings and often for internal meetings.
- In person outreach may be requested if candidate is based in a state that Atlas is live in.
EDUCATION AND EXPERIENCE
- High School degree or GED required.
- Strong attention to detail.
- Administrative experience providing support to cross-functional teams.
- Excellent communication (written and verbal) and interpersonal skills; strong customer service skills required.
- Willingness and ability to work collaboratively and independently on complex projects, balance multiple processes and complex workstreams.
- High proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
- Background in customer service, knowledge of substance use disorders and their treatment preferred.
- Ability and willingness to travel required.
- Authorization to work in the US required.
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