Part Time Reference Assistant [United States]

 

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.

As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.

NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

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Working under the direction of the Assistant Librarian, the Reference Assistant assists library users with basic software and hardware troubleshooting, as well as answer informational, directional and basic reference inquires in person, by telephone, email, and IM/Chat from the reference desk. The Reference Assistant will assist librarians with clerical tasks and special projects.

Job Description

• Provides excellent customer service while at the Reference desk. Answers miscellaneous questions in person, by telephone and IM/Chat.
• Assists students with basic microcomputer software questions (e.g., MS Word, Excel, PowerPoint, Access, etc.) as well as hardware needs (e.g. printers, scanners, etc).
• Learns new computer technology as it becomes available in the library.
• Refers students to a librarian if the student has questions about finding information, doing research, etc.
• Performs clerical tasks as requested by librarians (such a gathering statistics, checking online access to electronic resource, etc.)
• Works on special projects as assigned.
• Responds appropriately to situations without direct supervision.
• Reports to work based on an established work schedule.
• Works in a friendly manner with co-workers, library staff and supervisors.
• Greets library patrons, answers the telephone, and appropriately records messages.
• Inventories and replaces supplies as needed, such as toner cartridges & paper in printers
• Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
• Performs any other related duties as required or assigned.

Pay per hour $14.75

Knowledge, Abilities and Skills

• Knowledge of computers and software application programs.
• Knowledge of standard library practices.
• Knowledge of filing and recordkeeping procedures and basic math.
• Knowledge of customer service principles.
• Ability to perform data entry, typing, and word processing.
• Ability to research records to verify and update materials.
• Ability to operate general office equipment.

Physical Demands

Occasional lifting of heavy books and equipment is required. Ability to stand and walk for long periods, to move book carts, and lift up to 20 pounds. Ability to stoop, bend and reach.

Environmental Conditions

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Minimum Qualifications

The formal education equivalent of a high school diploma; plus three years of experience in library or customer services or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. Other job related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee.

NWACC is an Equal Opportunity Employer, please see our EEO policy.

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