This opportunity is great for a candidate who is looking for their IT career to take off, with opportunities to grow!
Syntellis Performance Solutions provides innovative enterprise performance management software, data, and intelligence solutions for healthcare, higher education, and financial institutions. Syntellis' solutions include Axiom, Connected Analytics, and Stratasan software. These solutions help finance professionals elevate performance by acquiring insights, accelerating decisions, and advancing their business plans. With over 2,800 organizations and 450,000 users relying on its solutions, Syntellis has proven industry expertise in helping organizations transform their visions into reality. For more information, please visit www.syntellis.com. Join us!
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Perks and Benefits:- Competitive compensation packages
- Comprehensive Medical, Dental and Vision Benefits
- FlexPTO and Paid Holidays
- A Friday afternoon off each month to recharge
- 401K/Retirement Plan with 4% company match
- Tuition Reimbursement
- Company Social Events (virtual & in-person)
- Work from Home Flexibility
The Client Support Analyst is the gateway of support for our clients. We help Hospital systems deliver patient care in an efficient and secure fashion. The Client Support Analyst will provide support to Patients, Staff and Providers. The Client Support Analyst will receive a variety of support related issues, troubleshoot, and attempt to resolve the issue where available. Client Support will triage cases to Technical Support or Development if further research and resolution is required. The ideal candidate has client support experience with a focus on researching and working to resolve cases. They can listen closely to the client need, attempt to recreate issues and is extremely thorough in their documentation.
**Must be able to work the following shift:
9:00 AM-5:30 PM PST/ 11:00 AM-7:30 PM CST
What You'll Do:
- Provide support via phone and electronic submissions.
- Creates, troubleshoot, and resolve variety of Patient account issues. Including but not limited to, password resets, messaging Providers, locating results.
- Provide support to Hospital employees for account and message transaction issues. Including but not limited to, password resets, account related issues, message transactions, defect management.
- Assist Technical Support/Development by data gathering and preliminary troubleshooting of issues for failed or missing transactions; CSC Connectivity, Missing/errored results (ORU, MDM), Missing/errored orders (ORM), Missing/errored CCD or C-CDA.
- Understand issues that are critical and escalate per SOP guidelines.
- Manage and prioritize cases; manage individual and team backlog.
- Ensures that cases are assigned and worked within SOP guidelines.
- Works cross-functionally with other teams such as Technical Support, Services, Product Management and Development.
- Works with PHI and PPI data.
Who You Are:
- Experience working within a high-volume call center required.
- 2+ years applications support and client support experience.
- Basic understanding of Healthcare terminology.
- Basic IT competencies, ability to multitask across multiple applications.
- Clear communication skills; oral and written.
- Thorough case work, ability to ask questions.
- Empathy and passionate for client success.
- Flexible and adaptable.
- Ability to work with a team.
- Willingness to work in a highly structured and tightly supervised environment.
- Strong competencies in people management.
- Ability to perform root cause analysis and deep dive into data and discovery.
Syntellis Performance Solutions, LLC. is an equal opportunity/affirmative action employer. All qualified applicants will be considered without regard to age, race, color, religion, sex, national origin, marital status, ancestry, citizenship, veteran status, sexual orientation, or preference, or physical or mental disability or other legally protected category.
Please note that the salary range information provided is a general guideline based on current market rates. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors such as scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity and business considerations.
Anticipated pay range for this role
