Due to the job requirements, only US based candidates should apply.
Role summary: The Associate Amazon Account Manager is a client-facing role responsible for assisting the Director of Brand Management. You will be overseeing the day to day operation of our client's Amazon accounts and develop the strategies to grow sales. The Associate Account Manager works closely with the team and interfaces with the Project Manager to translate the strategy into action and decides how best to implement Velocity’s best practices to improve our clients’ results.
Internally, this role will be “Brand Manager”
Job post:
Who We Are
We are Velocity Sellers, an expert Amazon agency since 2016, helping Amazon sellers manage their accounts and grow their businesses. The father and son duo who founded Velocity Sellers have teamed up with former Amazon executives to form an agency that helps businesses stay focused on their goals while we grow them on Amazon. Our client growth is explosive because we care about our clients as people, as a business and a brand.
Based in Manhattan, NY, we are an entirely virtual workforce. Enjoy the freedom of working remotely while having a clear set of expectations of what is needed to meet your goals and ours.
We communicate on Slack and pride ourselves in always helping each other no matter what. We are a fast paced environment with some fun sprinkled in. Every day is different and exciting, just like Amazon!
The role we're looking to fill
- Collaborate directly with a Project Manager to engage with multiple clients about their questions and concerns on the Amazon platform through email, client calls, Slack, and project management tools ensuring that a high level of customer retention and satisfaction is maintained
- Critical Thinker - Problem solve and troubleshoot issues that will come up on Amazon platforms such as inventory issues, trademark infringements, suspensions, Product Detail page removals, etc.
- Able to multitask in a fast paced environment while completing all tasks under tight deadlines
- Basic understanding on how all sides of Amazon works - Marketing, advertising, logistics, compliance, and customer service
Day-to-day responsibilities may include:
- Supporting overall account health by monitoring inventory forecasting, sales, troubleshooting listing issues with creative problem solving, and be proactively watching for changes in the industry
- Amazon policy adherence and general operations to ensure that there are no suspensions or negative impacts to the client’s Amazon account
- Follows Velocity Sellers’ Amazon listing optimizations best practices to make sure that all product detail pages are retail ready
- Proactively monitor client Amazon accounts for general opportunities and issues
- Working with a support team to strategically schedule and deploy promotional offers
- Overseeing a support team to ensure superior customer service
- Reports for measured KPIs on a routine basis to Director of Brand Management
- Working across departments to ensure product fulfillment and launches are deployed successfully
- Building out strategy that produces long term growth on all client accounts
Who You Are
- Teamplayer
- Strong interpersonal skills
- Maintains excellent writing and language skills
- Ability to work independently while following an overall management strategy
- Ability to adapt and respond to multiple incoming requests and shifting priorities
- Experience with creating Amazon listings
- Stays calm under pressure
- Critical thinker
- Can perform with tight deadlines
Job Requirements
- E-Commerce: 1 year (Required)
- Amazon Seller Central: 2 years (Required)
- Amazon Vendor Central: 1 year (Preferred)
- Digital Marketing: 2 years (Preferred)
- Language: English (Required)
- Full-Time, Fully Remote
- Team player
- “Client Comes First” mentality
- Strong internet connection
Experience:
- Amazon Seller Central: 2 years (Required)
- Account management: 1 years (Required)
- Client facing: 1 years (Required)
- Bachelor's Degree
Schedule:
- 8 hour shift - Eastern Standard Time
- Monday to Friday
Job Types: Full-time, Contract
Travel requirement: No travel
Work Location: Remote, *** ONLY PEOPLE BASED IN THE AMERICAS WILL BE CONSIDERED FOR THIS ROLE***
Salary: $25.00 - $35.00 per hour
Job Types: Full-time, Contract
Pay: $25.00 - $35.00 per hour
Benefits:
- Work from home
Experience level:
- 3 years
Schedule:
- 8 hour shift
- Monday to Friday
Travel requirement:
- No travel
Experience:
- Amazon Seller Central: 2 years (Required)
- Account management: 2 years (Required)
- Client facing: 2 years (Required)
Work Location: Remote
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