Helpdesk Analyst
Location: Manhattan, New York
Description: Execu | Search is employing Helpdesk Analyst right now, this job will be designated in New York. More details about this job opportunity kindly read the description below. One of the world's leading business law firms has an opening available for a skilled Help Desk Analyst. This position involves extensive team and customer interaction, maintaining positive contact with attorneys and support staff,! and observing confidentiality of personnel and Firm matters.
Company Description
Business Law Firm
Job Description
Essential duties and responsibilities include:
Serving as initial point of contact for telephone and e-mail inquiries on the Firm’s software applications, hardware, printers and remote technologies directed to the Information Technology department
Troubleshooting and resolve all hardware, software and network problems
Logging all call activity in the Service Desk Express application
Following up on calls escalated to Infrastructure, Development, Exchange Administrator, etc.
Providing floor support to users on a regular basis
Providing home visit support as needed
Required Skills
Strong working knowledge of the Firm’s core applications including Windows 7, Microsoft Office 2010, and iManage/DeskSite or other industry standard document management sys! tem
Experience with Interaction
Experience w! ith Service Desk Express or other call center tracking software and knowledge of remote access technologies, Citrix, DameWare or Hyena
Excellent problem-solving, communication and interpersonal skills
Ability to work as a member of a team
Desired Skills
Knowledge of Access, RightFax, Mac OS, Visio, and law firm specific applications
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If you were eligible to this job, please send us your resume, with salary requirements and a resume to Execu | Search.
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This job will be opened on: Wed, 14 Aug 2013 07:34:35 GMT